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Victim Commissioning

Avon and Somerset Victim Servicesvictimsfirst


As of April 2015, victims of crime and anti-social behaviour have been benefitting from enhanced help and support with newly commissioned services.  The services offered across Avon and Somerset include Lighthouse integrated victim and witness care, an emotional support service - including listening, advice and emergency grants - an adults advocacy service, a young persons' advocacy service, independent sexual violence advisors and a modern slavery support service.


In October 2014, the Ministry of Justice transferred responsibility for commissioning local victim services in Avon and Somerset to the Police and Crime Commissioner.  To prepare for this the OPCC commissioning team established an Integrated Victim Board, who began consulting with victims, partners and service providers to explore what services people wanted and identify gaps in current provision.  A Commissioning Plan was developed and organisations were able to bid to provide the services.

Further details of all the work to date can be found in the Victim Commissioning Library

In addition the OPCC is working closely with the commissioners of other victim services - namely Local Authorities and national government departments.  The PCC's annual grant funding supports local services and where opportunities arise the OPCC supports applications to national funding streams to enhance local service provision.


Service Provider Value Description 
Lighthouse Integrated Victim Care (from October 2014)  Avon and Somerset Constabulary  £2,316,000 Victims who are vulnerable, intimidated, persistently targeted or experience serious crime will be offered practical and emotional support and guided through the criminal justice process by specially-trained staff.  The service has teams made up of both police staff and independent support workers and volunteers. 
Emotional Support Service for Victims of Crime and ASB  Victim Support  £296,973 p.a. (contract, 3 years +1)  Emotional and practical support for victims of crime and ASB, available both to those who report to the Police and those who do not. 
Adult Advocacy Service - AVoice The Care Forum (lead) working with SEAP and SARI  £329,467.42 p.a. (grant, 3 years +1)  AVoice is a specialist advocacy support service for victims of crime or ASB who require enhanced support relating to mental health, learning difficulties, physical disabilties, problems associated with isolation, race, religion, or sexuality.  Available both to those who report to the Police and those who do not.
Children and Young People Advocacy Service Young Victims' Service  £165,000 p.a. (grant, 3 years +1)  Young Victims' Service is a specialist advocacy support service for young victims of crime and ASB up to the age of 18 and victims of crime and ASB aged 18-25 where additional needs are identified.  Available both to those who report to the Police and those who do not. 
Independent Sexual Violence Advisor (ISVA) Service  Safelink (Missing Link)  £194,580 p.a. (contract, 3 years +1)  Specialist advocacy support for victims of rape and sexual assault.  Available both to those who report to the Police and those who do not. 
Modern Slavery Support Service Unseen UK  £38,595 (annual grant)  Specialist support service focusing on the needs of victims of modern slavery before engaging in nationally commissioned services as well as the period after that support ends.  Available both to those who report to the Police and those who do not. 
Micro grants project Cinnamon Network   £34,500 The Cinnamon Network provide community based projects utilising their network of faith based groups. Projects are to deliver against their identified 'outcome themes': enabling children and young people to flourish, supporting safer and strong families, building safer and stronger communities and fighting poverty. This project will link into providing community based interventions in Avon and Somerset Constabulary's five areas with the highest demand.


You can read more about each of the services and providers here:


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We want to make it easier to feedback and review learning so that victims see an improvement in their experience with criminal justice services.  If you have any feedback about your experience as a victim or witness of crime, please click here and  Lighthouse will direct it to the right person or organisation for you.  If you would like to give feedback or make a complaint about the police, please click here

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