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Complaints against the PCC

The Police & Crime Commissioner is directly elected by the public and therefore will be held to account, not only on election day, but every day by local people, groups and communities.

The Police and Crime Panel (PCP) ensure that the Panel members – both independent and from Local Authorities - support the Police & Crime Commissioner, but as a ‘critical friend’ the PCP also scrutinise the Police & Crime Commissioner’s conduct and work on behalf of the public.

The Police & Crime Commissioner (PCC) is a representative of the community and must conduct themselves in a way that does not discredit their office. The PCC is subject to a Code of Conduct which sets out the expected standards of personal conduct and ethical standards of behaviour.

To view the Ethical Framework, please click here.

If you have a complaint that the PCC has breached their Code of Conduct then the appropriate authority is the Police & Crime Panel to handle it. This has been delegated initially to the Chief Executive in the Office of the PCC to categorise and handle. The aim is for the Office of the Police & Crime Commissioner to initially respond to you with a recording decision within 10 working days and to try to resolve the matter to your satisfaction within 20 working days.

What happens after a complaint against the PCC is made?

Below is the number of complaints recorded by the Police & Crime Panel:

Number of complaints recorded by the PCP to date: 31

If you disagree with the response from the Chief Executive regarding a non-criminal complaint then you can ask that the Police & Crime Panel review it.

If your complaint alleges a criminal offence then it will to referred to the Independent Office for Police Complaints (IOPC) to handle.

To make a complaint please state what the complaint is about and what you would regard as a satisfactory outcome.

Either email or write to:

The Chief Executive

Avon and Somerset Office of the Police & Crime Commissioner

Valley Road



BS20 8JJ








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