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Victim Services

The PCC is responsible for the commissioning of a range of victim services across Avon and Somerset. The OPCC has started a process to review those services and consider what services should be put in place from April 2019 after the current contracts and grants conclude. This page will be kept updated with information as well as opportunities to get involved:

Engagement on Commissioning Intentions

The OPCC engaged with stakeholders on its commissioning intentions from 12 March 2018 -  3 June 2018. The engagement period is now closed and responses are being reviewed by the OPCC.

Key documents for this were:

  1. Commissioning Intentions Document
  2. Needs Assessment
  3. Stakeholders Survey (now closed)
  4. Victim survey and interviews (now closed). A full report can be found here.

This page will be kept updated with information for those interested in the commissioning process for victim support services.


Publication of the Commissioning Plan

The Commissioning Plan

The OPCC has now finalised its Commissioning Plan for victim services. This document has informed by and published alongside:

-          Annexe A – OPCC response to Victim Voice Report

-          Annexe B - OPCC response to Stakeholder Survey feedback

-          Annexe C – Equalities Impact Assessment

-          Annexe D – OPCC response to the Victims Needs Assessment Recommendations.


Next Stage

The next stage of the process will be the release of the tender documents.  Please check back for further updates in due course.


Release of tender documents

Decision notice

New service go live (April 2019)


Documents from 2014/15 when services were first put in place are available here.

Other background documents such as national guidelines and frameworks are available here.

To find out about the range of victim services in Avon and Somerset please visit the Lighthouse directory.




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