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Victim Services for 2019/2020

 Recommissioned services commencing April 2019

Service Provider Value Summary 

Lighthouse Integrated Victim Care

Avon and Somerset Constabulary  


Victims who are vulnerable, intimidated, persistently targeted or experience serious crime will be offered practical and emotional support and guided through the criminal justice process by specially-trained staff. 

A Practical and Emotional Support Service for adult victims of any crime of anti-social behaviour (ASB)

Victim Support 

£327,670 p.a 4+1+1 year contract

The independent charity offers emotional and practical support for victims of crime and ASB. The service helps people feel safer and find the strength to move beyond crime/ASB. Available both to those who report to the police and those who do not.

An Enhanced Adult Support Service for victims of any crime or ASB VOCAS; Victims of Crime Advocacy Service

Swan Advocacy

£254,932 p.a 4+1+1 year contract

The independent advocacy charity delivers independent and confidential advocacy service for adult victims of crime and ASB who need additional support relating to: race, religion, sexuality, gender identity, mental health issues, learning difficulties, physical disabilities, problems associated with old age and problems associated with isolation. Adult victims can also access practical and emotional support to help them recover. Available to those who report to the Police and those who do not.

A Children and Young People's Support Service for victims of any crime or ASB up to the age of 18 (or 25 where there are additional needs)

Young Victims' Service (North Somerset Youth Offending Service)

£165,000 p.a 4+1+1 year contract  

Young Victims' Service is a specialist advocacy support service for young victims of crime and ASB up to the age of 18 and victims of crime and ASB aged 18-25 where additional needs are identified.  The service will ensure children and young people have appropriate practical and emotional support to help them cope and recover from their experience as a victim of crime and ASB as well as helping them engage with the criminal justice system if they choose to do so. Available both to those who report to the Police and those who do not.

An Independent Sexual Violence Advisor (ISVA) Service 


£389,159 p.a 4+1+1 year contract

Specialist advocacy support for women, men and children who have been victims of rape or sexual assault across Avon and Somerset. The service supports both recent and non-recent cases. Available both to those who report to the Police and those who do not.

A Restorative Justice Service for victims of any crime or ASB

Resolve West

 £179,000 p.a 4+1+1 year contract

 A holistic approach that supports the victims, their family and communities enabling their voice to be heard and for perpetrators to have greater insight into the impact of their behaviour. The aim of the service is to empower victims to move towards closure and encourage them to explore different ways of coping.


Other victim services

Service Provider Value Summary 

Sexaul Assault Referral Centre (SARC)
The Bridge

United Hospitals Bristol NHS Foundation Trust

Commissioned by NHS England

OPCC co-commissioner contribution £178,481

Specialist medical, forensic, practical and emotional support for anyone who has been raped or sexually assaulted. Available both to those who report to the Police and those who do not. Includes specialist paediatric support.

Modern Slavery Support Service Grant

 Unseen UK

£38,595 (one year grant)

A contribution towards specialist support
service focusing on the needs of victims of modern slavery before engaging in nationally commissioned services as well as the period after that support ends. Available both to those who report to the police and those who do not.

Child Sexual Abuse (CSA) Grant 

Somerset and Avon Rape and Sexual Abuse Support (SARSAS)


Grant towards service to increase access and
recovery outcomes for survivors of childhood sexual abuse with complex needs in Somerset.

Child Sexual Abuse (CSA) Grant

The Green House


Grant towards the Children and Young People’s
Counselling Service to provide therapeutic support for victims of sexual abuse.

Child Sexual Abuse (CSA) Grant

Southmead Project


Grant towards counselling service for people who
experience trauma as a result of historic, or recent, emotional, physical and or sexual abuse.

Specialist support service for victims of CSE 2018 - 2019



The PCC contributes £222,883.50 per year with the remaining funding being made up of contributions from Local Authorities

The service provides specialist support to
victims of child sexual exploitation under the age of 18. The service operates across Avon and Somerset and is open to referrals from partner agencies as well as self-referrals. The service also offers a consultancy service, offering advice, support and guidance to professionals such as those in children’s social care who are working with victims of CSE.

Project: Working together to improve lives and
build resilience for the most vulnerable victims of sexual assault with
additional needs.

Office VAWG Transformation Fund Project

 £123,465 from the Home Office over three years:


Funding from the project is being used to provide enhanced ISVA and befriending services for survivors with additional needs linked to their mental health or learning difficulties, along with an evaluation and is provided by SafeLink and Womankind.

 Avon and Somerset Sexual Violence Therapy Services

 Sexual Violence Consortium (SARSAS, The Green House and Womankind)

 Commissioned by three local clinical commissioning groups - Bath & North-East Somerset, Somerset, and Bristol, North Somerset and South Gloucestershire CCGs working with the Office of the Police and Crime Commissioner for Avon and Somerset and NHS England.

The service is funded by the OPCC and NHS England.

This service provides essential support and treatment for survivors of rape and serious sexual assault including adults aged 18+ who have experienced rape and serious sexual assault within the last 12 months; and children, regardless of when the assault of abuse took place.


We want to make it easier to feedback and review learning so that victims see an improvement in their experience with criminal justice services.  If you have any feedback about your experience as a victim or witness of crime, please click here and Lighthouse will direct it to the right person or organisation for you.  If you would like to give feedback or make a complaint about the police, please click here.

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