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Contact and Conduct Officer

£32,796 – £34,617 depending on experience

6 months fixed term contact, subject to review

Full time, part time/flexible working minimum 29 hours per week would be considered

  • Do you have a passion for ensuring the highest level of service for our communities?
  • Are you confident to challenge outcomes and hold people to account whilst also ensuring your actions are proportionate and in the public interest?
  • Do you enjoy researching and collating complex information to enable sound decision making?

The Office of the Police and Crime Commissioner (OPCC) are seeking a Contact and Conduct Officer to work with and deputise for the Head of Contact and Conduct Policy in the management and oversight of all aspects of the Contact and Conduct portfolio. This will include the management of complex matters and liaison with legal practitioners over matters in law.

The Contacts Team act as the first point of contact for the Police and Crime Commissioner (PCC) and ensure that the PCC has an understanding of the issues the public wish to highlight in their communities.

This is a newly created secondment opportunity which seeks to meet the increasing demand in the fields of public contact, complaints management and oversight, conduct and scrutiny. Scrutiny of police complaints and conduct matters is a statutory responsibility of the PCC and with the increased role for the PCC as the Local Policing Body under the revised complaint regulations, this will be a core role in delivering this scrutiny function.

The ability to influence and challenge at a senior level will be essential. This role will also be a fundamental part of the Contacts and Conduct Team.

How do I apply?

If you are interested in this opportunity, please complete the application form (DOC) by 12 noon 5 November.


Job description (PDF)

Candidate timetable (PDF)

Terms of Appointment (PDF)

Privacy Notice (PDF)


The successful applicant will work closely with the Independent Residents’ Panel scrutinising police complaints and highlighting good practice.


Successful candidates will be invited to complete a short interview process which is scheduled for the week commencing 16/11/2020.

If you have any questions about this role please contact Kate Watson

Deadline for applications: 12 noon 5 November.

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