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Complaints against OPCC staff or volunteer

The Office of the Police and Crime Commissioner (OPCC) staff, including the Chief Executive Officer (CEO), must follow a Code of Conduct.

Complaints against staff or volunteers are handled by the CEO, whilst complaints against the CEO are dealt with by Human Resources.

A full list of policies and procedures can be found in the OPCC Staff Code of Conduct (PDF).

Make a complaint

  • online — fill in the make a complaint form
  • by post —

    The Chief Executive Officer / Human Resources
    The Office of the Police and Crime Commissioner
    Avon and Somerset Police Headquarters
    Valley Road
    BS20 8JJ

What happens once you have made a complaint?

The CEO will review your complaint and respond to you. We aim to resolve the complaint within 20 working days of it being received.

If we are unable to resolve the issue within 20 days, we will contact you to keep you updated on the progress.

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